Shipping policy

At ROZAJE, we aim to process and dispatch your order as quickly and carefully as possible.

Order processing 

Orders are generally processed within 1-3 business days. Orders placed on weekends or public holidays will be processed on the next business day. During launches, promotions, holiday periods or periods of high demand, processing times may be slightly longer.

Shipping within Australia 

Shipping options and rates will be displayed at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Estimated delivery times begin from the date your order is dispatched, not from the date your order was placed. 

Delivery times may vary depending on your location, courier delays, weather, public holidays and other circumstances outside our control.

Express shipping 

Where express shipping is selected, this refers to the courier's delivery service after dispatch. 

Our standard order processing time still applies before the order is handed over to the courier.

Tracking your order

Once your order has been dispatched, tracking details will be sent to the email address provided at checkout. Please allow some time for tracking information to update after dispatch.

Incorrect shipping details 

Customers are responsible for ensuring that all shipping information provided at checkout is correct. Please contact us as soon as possible if you notice an error in your delivery address.

If your order has already been dispatched, we may not be able to redirect or amend the delivery address. 

Additional postage charges may apply if an order needs to be resent due to an incorrect or incomplete address supplied at checkout.

Lost or delayed parcels 

If your parcel appears to be delayed or lost in transit, please contact us and we will assist you in investigating the delivery with the relevant courier.

ROZAJE is not responsible for delays caused by the postal or courier service, customs, weather events or other circumstances outside our reasonable control.

This does not affect any rights you may have under Australian Consumer Law.

Authority to leave 

If a parcel is left in a safe location at the delivery address, responsibility may pass to the customer oncer the delivery has been confirmed by the carrier.

We recommend choosing a secure delivery address wherever possible.

Returned to sender parcels 

If an order is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery or failure to collect the parcel, additional shipping charges may apply if you would like the order resent.

International shipping 

International orders may be subject to custom duties, taxes or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping unless otherwise stated.

Delivery times for international orders may vary due to customs processing and local postage services.

 

Contact Us

For shipping enquiries, please contact 

contact@rozajeskin.com

Please include your order number in the message.